FAQ

If you need further assistance, don't hesitate to reach out to us. Our team is here to help!
sales@cedarkings.com

Delivery

Delivery typically takes 1-7 business days, unless otherwise specified on the product or checkout pages.

Free Delivery Within 50 Miles: Customers located within a 50-mile radius of Roselle, Illinois, receive free delivery on all orders.

Delivery Charges Beyond 50 Miles (Up to 100 Miles): For addresses beyond the 50-mile radius but within 100 miles of Roselle, Illinois, a delivery charge of $3 per mile outside the 50 mile radius is applied. This will be calculated at checkout.

Standard Delivery Placement: For regular delivery, the trees will be dropped off in the customer's driveway.

Custom Delivery Placement: Trees can be placed in a specific location of the customer's choosing for an additional fee of $75. This option must be chosen at checkout.

Yes, Our team will provide you with the delivery date once scheduled and tracking information on the day of delivery to provide transparency on the estimated time of arrival.

Yes we offer free delivery to the Greater Chicago and surrounding areas.

Free Delivery Within 50 Miles: Customers located within a 50-mile radius of Roselle, Illinois, receive free delivery on all orders.

Delivery Charges Beyond 50 Miles (Up to 100 Miles): For addresses beyond the 50-mile radius but within 100 miles of Roselle, Illinois, a delivery charge of $3 per mile outside the 50 mile radius is applied. This will be calculated at checkout.

No, you do not need to be home when your Arborvitaes are delivered. The trees will be left at the front of your house unless "Backyard Delivery" is selected at check out.

Yes of course! To confirm that we are able to meet the timeline requested please contact our customer service team and they will be happy to help.

Installations

Yes CedarKings offers a full installation service! Please talk to our customer service team for a quote.

To get a quote for installation services please fill out the quote form on our website or contact our customer success team.

sales@cedarkings.com

Yes, we recommend customers are home at the time of installation. However, if this is not possible, specific details and instructions can be communicated via phone or email.

We Cover A 100-Mile Radius Encompassing The Greater Chicago Area And The Greater Milwaukee Area. This Extensive Service Area Is Designed To Cater To A Wide Range Of Customers Within These Regions.

We require a minimum order of 5 trees on all installations. If you are located within the 50 miles radius of Roselle there is no fee for labour in transit. Any installation projects outside of the 50 miles radius will be charged $3 per mile outside the radius to help cover the cost of the labour in transit in extended areas.

General Tree and Care Questions

5% Discount On Tree Cost For Orders Of 10+ Trees:

  • When you order 10 or more Arborvitae trees, you automatically qualify for a 5% discount on the cost of the trees. This is a great option for medium-sized projects or for adding a uniform look to your landscape.

10% Discount On Tree Cost For Orders Of 20+ Trees:

  • For larger landscaping projects, we offer a 10% discount on the tree cost when you order 20 or more Arborvitae trees. This discount is perfect for extensive landscaping, property developments, or commercial projects where a larger number of trees are needed.

These trees can reach heights of 15 to 20 feet, depending on environmental factors and maintenance.

Well-draining soil with adequate moisture retention is ideal for healthy growth.

Occasional pruning may be necessary to remove dead or damaged branches and maintain desired shape.

Watering time depends on the temperature, soil drainage and other factors. Please see our care guides in the resources tab for indepth instructions.

Spacing requirements vary depending on the desired density of the hedge or screen. Typically, spacing ranges from 2 to 4 feet apart.

2ft: Fast Hedge
2.5ft: Privacy Wall
3ft: Screening
4ft: Stand alone Look

See detailed blog in the resource tab for more information.

Warranty:

  • One Year 50% Warranty: All uninstalled tree orders come with a one-year 50% warranty. If your tree doesn't thrive within the first year, you are entitled to a credit worth 50% of the tree's value. This credit can be used towards the purchase of a new tree.